We all know that unless we’re different from our competitor, we
can never expect the price we get to be more than what they get. We also
know unless we show customers what makes us different, there is little reason
for them to buy from us because of our services & our customer-oriented
approach.
Challenges you face is to differentiate yourself to ensure you
stand apart from your competitor in terms of your services, prices &
delivery.
Below are some ways you can differentiate yourself from others
in terms of solutions.
Start with your own: You’re
far better understand about market & customer. Your competitors can’t sell you; only you can do that. You may
think your customer cares only about your product as a commodity.
Stand apart by asking your customers better questions that are
more insightful than anything they’ve heard they only think. Be the
pro-active person you know you are, not just in your mind but also in your
actions with your customer. Most of all, allow your personality to come
through in the way you demonstrate commitment and passion for serving your
customers.
Focus on customer service that they are
looking for – Aim to create the best experience
for your customers. From your initial proposal through final delivery of your
product or service, be sure your customers are treated as if they were the only
one you have.
Be Up to date –
Continuously try to improve your customer facing processes to deliver
better results to your target audience. If your services are the same as your
competition, make the way you deliver them, work with the client or get to the
solution better or faster than the competition can deliver.
Known as the expert in your field – Build a
reputation as the expert in your field through your blog posts, books, videos,
training and other information products. People who truly have a problem to
solve will want to work with the expert.
Make your business model as user friendly –
Work on your business model to make it easy as possible to work with you.
Provide access to you via text or email 24×7. Simplify your contract or
instead, use an engagement letter. Do whatever it takes to make working with
you easy and convenient.
Unique model based on Customer values – Be
transparent to your customers about things you do and why. A couple
things I’ve done in my business is that I don’t mark-up other vendors’
products and services and I don’t join affiliate programs for anything involved
with marketing so I can remain completely objective when I recommend them
to my clients.
Note:
Take the time to determine your strengths and communicate them to your target audience in a way that gets them to notice you above all else. Once you have defined and can demonstrate your unique difference, be sure to incorporate it into your messages everywhere.
Take the time to determine your strengths and communicate them to your target audience in a way that gets them to notice you above all else. Once you have defined and can demonstrate your unique difference, be sure to incorporate it into your messages everywhere.
What is your
unique difference that makes your customers want to work with you?
Also learn about the value of
market research and how
expert industry analysis can help you stay ahead of the competition.
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