Business Insider experts predict that by 2020, 80% of enterprises will use chatbots. According to Lauren Foye , by 2022, banks can automate up to 90% of their customer interaction using chatbots. A survey conducted by Spiceworks showed that 40% of large companies employing more than 500 people plan to implement one or more intelligent assistant or AI-based chat robot over corporate mobile devices in 2019. According to Relay, 65.1% of companies using chatbot technology are engaged in web software, and 58% of companies using chatbots technology are focused on B2B. According to Drift , 27% of adult clients in the United States are ready to purchase basic goods through a chatbot, 13% of adults in the US have at least once bought expensive items using chatbots. According to Adobe , 28% of leading companies use AI for marketing, while 31% plan to use AI in the next 12 months. According to Opus Research , by 2021, 4.5 billion dollars will be invested in chatbots. Customers boldl
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